Privacy policy
Last Updated: May 12, 2026
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include anonymized data or information that has been de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:
Contact information such as your name, address, billing address, shipping address, phone number, and email address.
Financial information such as credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.
Account information such as your username, password, security questions, preferences, and settings.
Transaction information such as products added to your cart or wishlist, purchased, returned, exchanged, or canceled, as well as your transaction history.
Communications with us such as information you share when contacting customer support.
Device information such as details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information such as how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, for example when you create an account, visit or use the Services, contact us, or otherwise provide information to us;
Automatically through the Services, for example from your device when using our products or services, visiting our websites, or through cookies and similar technologies;
From service providers, for example when service providers help us provide certain technologies or collect/process personal information on our behalf;
From business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to fulfill our contract with you, process payments, ship orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide personalized shopping experiences such as product recommendations based on your purchases. This also includes improving and personalizing the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and showing you advertisements for products or services on the Services or other websites based on your previous purchases, cart activity, and other interactions.
Security and Fraud Prevention
We use your personal information to verify accounts, provide secure payment and shopping experiences, detect, investigate, or take action against fraudulent, illegal, harmful, or malicious activity, protect public safety, and maintain the security of the Services. If you create an account, you are responsible for safeguarding your login credentials. We strongly recommend not sharing your username, password, or access information with others.
Communicating With You
We use your personal information to provide customer support, respond promptly to inquiries, provide effective services, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to legal processes or government requests, participate in legal discovery, manage litigation or disputes, and investigate or enforce possible violations of our terms or policies.
How We Share Your Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes consistent with this Privacy Policy, including:
Sharing information with Shopify, vendors, and service providers that perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, shipping, and logistics.
Sharing information with business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising based on your activity across merchants and websites. Business and marketing partners will use your information in accordance with their own privacy policies.
Sharing information when you direct, request, or consent to such sharing, such as for product delivery or when using social media widgets or login integrations.
Sharing information within our corporate group or affiliates.
Sharing information in connection with mergers, bankruptcy proceedings, legal obligations, enforcement of terms or policies, or protection of the Services and the rights or safety of users and others.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites or content.
Information you share publicly or semi-publicly, including on third-party social media platforms, may be visible to others and may be used without restriction by us or third parties.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of legal majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age as defined by applicable law.
Security and Retention of Information
No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information transmitted to us may not be secure during transmission. We recommend not using insecure channels to send sensitive or confidential information.
The length of time we retain personal information depends on factors such as whether the information is needed to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information:
Right of Access / Information — Request access to personal information we hold about you.
Right to Deletion — Request deletion of personal information we hold about you.
Right to Correction — Request correction of inaccurate personal information.
Right to Data Portability — Request a copy of your personal information and, under certain conditions, request transfer to a third party.
Managing Communication Preferences — You may unsubscribe from promotional emails using the unsubscribe option included in those emails. Even if you opt out, we may still send non-promotional communications related to your account or orders.
You may exercise these rights through the methods provided in the Services or by contacting us using the contact information below.
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests, and authorized representatives may act on your behalf where permitted by law.
Complaints
If you have complaints about how we process your personal information, please contact us using the information below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to, stored, and processed outside your country of residence.
When transferring personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved mechanisms unless the destination country is deemed to provide adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be posted on this website with a revised “Last Updated” date and any notices required by applicable law.
Contact
If you have questions about our privacy practices, this Privacy Policy, or would like to exercise your rights, please contact us:
Email: hello@smartbrandmind.co
Address: Barbaros Mah. Lale Sk. Ağaoğlu My Office, No: 2 İç Kapı No: 13 Ataşehir, İstanbul, 34752, TR